Before you send us a question or a bug report, please check this list of known problems and their solutions. If your problem is listed here, you may find a solution for it here as well.
ﾂ Several features aren窶冲 working.
ﾂ The Hot Spots don窶冲 work when I窶冦 dragging
an icon from the Finder.
ﾂ When I use 窶廡ind Original,窶 the Finder may not
unhighlight other icons correctly.
ﾂ Sometimes when I窶冦 using The Tilery, an
application that I窶况e hidden will suddenly reappear.
ﾂ When I open a document, its tile doesn窶冲 change
color like when I open an application.
ﾂ Some of my tiles have a big red X drawn across
them, and they don窶冲 work any more.
ﾂ I want to make a tile for the Trash, but I can窶冲 do it.
ﾂ I selected 窶彜how Tile for MacWhatever窶 but
the tile didn窶冲 appear.
ﾂ The Tilery doesn窶冲 use my old Applicon
preference settings.
ﾂ Where to send bug reports
Common Problems
Several features aren窶冲 working.
There are a number of reasons why particular features might be unavailable. Here窶冱 the list of reasons; each one will tell you what you can do to fix the problem:
ﾂ No Registration Key
ﾂ Not Enough Memory
ﾂ No Macintosh Drag and Drop
ﾂ No Scriptable Finder
窶｢ Some features including tile menus, hot keys and keyboarding will be disabled if you have not purchased and entered a registration key. You may try out The Tilery free of charge for 30 days, with all features enabled; but after that you must either purchase a registration key or do without some of the most useful features.
ﾂ Click 窶彝ead窶 to learn how to purchase a registration key
窶｢ If The Tilery is low on memory, many of its features become unavailable. Most of its menu items will be dimmed; the tiles will not respond when you try to drag Finder icons to them; clicking on folder tiles and on some other tiles will not work. Sometimes some of the tiles will display generic icons instead of their correct icons. If enough memory later gets freed up, these features will begin working again.
The Tilery will tell you when memory gets low by displaying an alert.
The solution to memory troubles is to quit from The Tilery, do 窶廨et Info窶 on it from the Finder, and increase its 窶弃referred Size窶 before starting it up again. See the chapter 窶廴emory窶 in this document, and the 窶廴emory窶 item in The Tilery窶冱 Help menu, for more information.
You can check the amount of free memory available to The Tilery by looking at The Tilery窶冱 tile menu: the second item from the bottom of the menu shows the free memory. (But if memory is already too low, that menu item will not be available.)
窶｢ If your system lacks Macintosh Drag and Drop, you will not be able to drag Finder icons onto the tiles. If you try, the tiles will not highlight when you drag over them, and nothing will happen when you drop something on a tile. The best way to get Macintosh Drag and Drop is to upgrade to a newer version of Macintosh system software. We recommend System 7.5 or later.
窶｢ If your system lacks the Scriptable Finder, some varieties of tiles will not work. In fact, they usually can窶冲 even be created: if you drag a folder from a Finder window and try to drop it on The Tilery, nothing will happen. Folder tiles, Trash tiles, Control Panel tiles, and a few other varieties require the Scriptable Finder. In addition, the Find Original and Get Info tile menu items require the Scriptable Finder, and will be dimmed and unavailable in its absence. Tiles for applications and ordinary documents will still work.
Less Common Problems
The Hot Spots don窶冲 work when I窶冦 dragging an icon from the Finder.
The System Software won窶冲 allow application switching to take place while anything is being dragged. For that reason, The Tilery窶冱 hot spots don窶冲 work during drags, and there窶冱 nothing The Tilery can do about it. Sorry, but you窶冤l have to make sure that the tile you窶决e aiming for is visible before beginning the drag.
When I use 窶廡ind Original,窶 the Finder may not unhighlight other icons correctly.
The Tilery uses Apple Events to tell the Finder to display and highlight an icon. Sometimes this seems to confuse the Finder about what is and isn窶冲 highlighted. So far as we know, this is a Finder bug and is not something that The Tilery can fix. But we窶决e not sure, and if we learn of a way to fix this problem, we will fix it.
Sometimes when I窶冦 using The Tilery, an application that I窶况e hidden will suddenly reappear.
This is a side effect of the Defer to Next App preference. The Tilery can窶冲 always tell when an application is hidden. If it brings a hidden application forward in order to avoid being frontmost itself, the application will be unhidden. If this happens often enough to annoy you, select either Defer to Finder or Don窶冲 Defer instead of Defer to Next App. We may be able to fix this problem in a future release.
When I open a document, its tile doesn窶冲 change color like when I open an application.
The Tilery can窶冲 reliably tell when a document, folder, or control panel is open or closed, so it doesn窶冲 try to. That窶冱 why only application tiles change color when their application is opened.
Some of my tiles have a big red X drawn across them, and they don窶冲 work any more.
The Tilery remembers where to find each tile窶冱 item on your disks. If the item is moved, renamed, or deleted, then The Tilery won窶冲 be able to locate the item. When this happens, the big red X is drawn over the tile so you窶冤l know that it isn窶冲 working.
Try clicking the tile anyway, if you haven窶冲 already. If the item still can窶冲 be found, a dialog will appear allowing you to forget (delete) the tile, or repair it by showing The Tilery where to find the tile窶冱 item (followed by opening the item, if you wish), or simply cancel leaving the tile unchanged.
If the item should reappear where The Tilery expects it (perhaps because the item窶冱 volume was remounted, or because its original name was restored), or if you successfully repair the tile by showing The Tilery where to find the item, the X will be removed and the tile will work again.
These changes (the appearance and disappearance of the big red X) occur only at startup, or when you try to use the tile. For that reason, a tile may appear to be working (no X) even after you know that its item is unavailable, or may still display the X after you have restored the item. If you try to use a tile, its status and appearance will be correctly updated.
I want to make a tile for the Trash, but I can窶冲 do it.
The system software won窶冲 allow the Trash to be dragged into a Finder window, even if you mean to drop it on an application icon like The Tilery窶冱. There are two ways to get around this restriction. If your system supports Drag and Drop, you can drag the Trash onto The Tilery窶冱 tile (instead of onto its icon in a Finder window). If your system doesn窶冲 support Drag and Drop, you can make an alias for the Trash, and drop the alias onto The Tilery窶冱 icon in a Finder window (after which you can trash the alias if you don窶冲 need it any more).
I selected 窶彜how Tile for MacWhatever窶 but the tile didn窶冲 appear.
There are two possible explanations. First, The Tilery may be low on memory. In this case, the ability to show hidden tiles has been turned off until more memory is available. Second, the tile窶冱 application may not be open; in this case, the tile will appear as usual the next time you launch the application.
The Tilery doesn窶冲 use my old Applicon preference settings.
The Tilery 3.0 and later will not read the preference files created by earlier versions of Applicon. We realize that this is an inconvenience, and we apologize for the necessity. The Tilery窶冱 preference file stores very different kinds and formats of information; also, its new features may lead you to change your preferences anyway. Thank you for your patience in this matter.
Where to send bug reports
Unfortunately, not all problems have solutions. Although we intend to make The Tilery work as smoothly as possible, please understand that many of these problems are outside our control. Rest assured that we will fix the ones we can fix, as soon as we can do so.
If your problem is not listed in this chapter, please write to us, either via e-mail at rick@kagi.com, or via regular mail at:
Semicolon Software
P.O. Box 700863
San Jose, CA 95170-0863
Please mention which version of The Tilery you are using. Any other details you can include about your Macintosh and system software, or the way you are using The Tilery, will be helpful. If you use postal mail, a stamped, self-addressed envelope will help speed our reply. Thank you!
